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Online Catalog Brochures | | About Us PetMed is moving to Makntracks.com. We are dedicated to the happiness and well being of your pet. Our founder, Duane Huwe DVM, started the company in 1996 to provide mail-in, phone-in, and Internet customers with high quality products at discount prices...the same discount prices he was offering to his local clients. Makntracks is located in Central Illinois so orders shipped to anywhere in the United States arrive within 2-7 business days by ground delivery, or faster if you choose to use UPS Next Business Day Air or USPS Express Mail.Dr. Huwe has always believed that your pets are part of your family...that the love and affection they show you should be returned to them in loving care and attention to their needs. that's why we say..."Show Your Pets How Much You Care" |
| Making A Purchase Simply browse our online catalog, www.Makntracks.com select the item(s) you wish to purchase and add them to your shopping cart. After you have finished your selection(s), click the "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.We accept credit and debit cards (debit cards must display either a Mastercard or Visa logo), PayPal, PayPal e-checks, money orders and checks (no checks by phone please). When paying by check or money order, please allow an additional 4-6 business days for processing. If you are shopping from outside the United States, your credit card company will convert the transaction from your own currency to USD. We accept Mastercard, Visa, Discover and American Express. |
| Shipping And Handling Standard Shipping is $5.00 by UPS GROUND. Please allow 2-7 business days for your order to arrive. Orders over $100 are shipped free by the default method noted above. Customers with PO Boxes, APO and FPO addresses, as well as those residing in Alaska, Hawaii and US Territories will receive their orders via USPS Priority Mail.USPS Express Mail: Orders arrive in 1-2 days after processing, $21.00 for all orders including those over $100. Heavier packages over 2 lbs may be higher. We will contact you for any increase in the published shipping fee prior to processing. Be sure to give us a daytime phone number. Orders must be placed before 12:00pm Central Time M-F to ship the same day. Those placed over a weekend, holiday or after 12:00pm will ship the next business day.UPS Next Business Day Air Saver: Orders arrive by the end of day after processing, $36.00 for all orders including those over $100. Heavier packages may be higher. We will contact you for any increase in the published shipping fee prior to processing. Be sure to give us a daytime phone number. Orders must be placed before 12:00pm Central Time M-F to ship the same day. Those placed over a weekend, holiday or after 12:00pm will ship the next business day. |
| Delivery Schedule We will normally process and ship your order to you within 24 hours unless placed over a weekend or holiday. Orders recieved after 12:00pm Central Time/Central Daylight Savings Time will be processed and shipped the next day in most cases. |
| Back Orders If your item is not in stock, we will back order for you and ship as soon as it becomes available. Orders containing multiple items may therefore arrive in multiple shipments. |
| Tax Charges For orders made from within the United States, sales tax will be apllied to all in-state orders. Our business is operated from Illinois. All other orders are tax free, please make sure to click the exempt box to reduce tax to zero. |
| Credit Card Security All credit card numbers are encrypted using 128 bit encryption and processed through our secure payment processor, Autorizenet. The credit card numbers are not stored on any computer after processing. |
| Guarantee We guarantee your satisfaction. Please call us at 1-866-738-6331 (toll free) if there are problems. Regular Telephone hours are M-F 8 am to 4:30 pm Central Standard Time/Central Daylight Savings Time. Email staff@makntracks.com. |
| Reaching Us If you need to reach us, please email us at staff@makntracks.com You may also reach us at our Toll Free number: 1-888-625-6879 (1-888-MAKNTRX) during normal business hours M-F 8:00 - 4:30 PM Central Time Zone, fax us at 1-309-925-2452 or write to us at Mak'nTracks, 301 E South Street, Tremont, IL 61568. |
| Privacy Policy Mak'nTracks does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy Return policy: We will refund or credit your account for unopened products returned to us. The refund or credit doesn't include the initial shipping or return shipping costs. |
| Remittance Terms For credit card purchases follow prompts when you check out in the catalog. If you want to use a check please select "INVOICE & PAYMENT before SHIPPING" at check out. When we recieve confirmation of payment the products will be shipped. |
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